Returns & Exchanges
At Greenery Market, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return window for all unused items in their original packaging. Simply follow our streamlined process below to initiate a return or exchange for store credit or a full refund.
Initiate Your Request
Log into your account portal and select the specific order containing the items you wish to return to receive a unique Return Authorization number.
Prepare Your Package
Securely pack the items in their original shipping box, ensuring all tags are attached and the Return Authorization slip is included inside the package.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing